Field Operations Lead – Donor Experience

Savers; Kennesaw (GA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, etc

Company-paid life insurance

401k with company matching

Paid time off

Mental health services

Job summary

Savers is seeking an Associate Manager to lead field teams and ensure exceptional donor service across multiple locations in Georgia. You will coach staff, manage operations at several sites, and support Area Managers with hiring, onboarding and performance management while maintaining high standards of safety and customer focus.

The role requires hands-on leadership, strong organizational skills, and the ability to work across a network of stores and donation centers in a dynamic,

Qualifications

• Lead and manage effective teams and foster teamwork.
• Demonstrate strong customer service skills and empathy.
• Identify problems and recommend practical solutions.
• Maintain cleanliness, organization and attention to detail.
• Demonstrate reliability and punctuality, with good attendance.

Responsibilities

• Train and coach new team members and existing staff on policies.
• Oversight of 20–30 sites with field engagement.
• Manage direct report functions including hiring, coaching, and performance management.
• Assist Area Manager with talent reviews, onboarding and interviews.
• Ensure supplies, assets and maintenance requests are handled among sites.
• Coordinate pickups and donor interactions with professionalism.
• Promote safe environment and adhere to safety standards.

Skills

Leadership

Customer service

Problem solving

Communication

Organization

Team building

Education

High school degree or equivalent

2+ years supervisory customer service experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Savers is seeking an Associate Manager to lead field teams and ensure exceptional donor service across multiple locations in Georgia. You will coach staff, manage operations at several sites, and support Area Managers with hiring, onboarding and performance management while maintaining high standards of safety and customer focus.

The role requires hands-on leadership, strong organizational skills, and the ability to work across a network of stores and donation centers in a dynamic,