Field Operations Coordinator I: Rail Projects Support

RailPros; Omaha, Irving (NE, TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan with employer match

Paid Time Off

Paid Holidays

Professional Development

Tuition Reimbursement

Employee Assistance Programs (EAP)

Job summary

RailPros is seeking a Field Operations Coordinator I to support the Business Operations Manager, Supervisors, Field Managers, and Field Staff across the U.S. The role involves coordinating documents, contracts, rates, scheduling, and extensive communication with railroads for planned field projects.

Within 6–12 months, proficiency in at least one railroad property is expected; some travel within 50 miles of the office may be required.

Qualifications

• A high school diploma or equivalent required.
• Two years of administrative and/or project management experience preferred.
• Excellent customer service skills and ability to work independently.
• Discretion in handling confidential information is required.
• Detail oriented and adaptable with strong collaboration.
• Good communication skills and ability to work in a team.
• Intermediate technical skills and willingness to learn new tools.
• Flexibility in changing priorities and tasks.

Responsibilities

• Coordinates permits and license requirements with railroads before any construction or work on railroad property.
• Coordinates closely with the customer to ensure all paperwork is completed accurately.
• Anticipates and resolves issues, taking steps to manage conflicts.
• Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF.
• Maintains clear, proactive communication with customers via email and phone.
• Manages multiple customers daily with strong organizational skills.
• Very little travel is required, within 50 miles of the office.
• Contributes to a positive, inclusive, and respectful workplace culture and adheres to company values.
• Upholds integrity, accountability, and respect in all duties and interactions.
• Adheres to all company policies, procedures, and applicable laws; performs other duties as assigned.

Skills

Proficiency with electronic emails/IMs

Customer service experience

Decision-making under guidelines

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Adobe Acrobat PDF

Job description

RailPros is seeking a Field Operations Coordinator I to support the Business Operations Manager, Supervisors, Field Managers, and Field Staff across the U.S. The role involves coordinating documents, contracts, rates, scheduling, and extensive communication with railroads for planned field projects.

Within 6–12 months, proficiency in at least one railroad property is expected; some travel within 50 miles of the office may be required.