Field Operations Coordinator I

RailPros; Omaha, Irving (NE, TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan with employer match

Paid Time Off

Paid Holidays

Professional Development

Tuition Reimbursement

Employee Assistance Programs (EAP)

Job summary

RailPros is seeking a Field Operations Coordinator I to support the Business Operations Manager, Supervisors, Field Managers, and Field Staff across the U.S. The role involves coordinating documents, contracts, rates, scheduling, and extensive communication with railroads for planned field projects.

Within 6–12 months, proficiency in at least one railroad property is expected; some travel within 50 miles of the office may be required.

Qualifications

• A high school diploma or equivalent required.
• Two years of administrative and/or project management experience preferred.
• Excellent customer service skills and ability to work independently.
• Discretion in handling confidential information is required.
• Detail oriented and adaptable with strong collaboration.
• Good communication skills and ability to work in a team.
• Intermediate technical skills and willingness to learn new tools.
• Flexibility in changing priorities and tasks.

Responsibilities

• Coordinates permits and license requirements with railroads before any construction or work on railroad property.
• Coordinates closely with the customer to ensure all paperwork is completed accurately.
• Anticipates and resolves issues, taking steps to manage conflicts.
• Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF.
• Maintains clear, proactive communication with customers via email and phone.
• Manages multiple customers daily with strong organizational skills.
• Very little travel is required, within 50 miles of the office.
• Contributes to a positive, inclusive, and respectful workplace culture and adheres to company values.
• Upholds integrity, accountability, and respect in all duties and interactions.
• Adheres to all company policies, procedures, and applicable laws; performs other duties as assigned.

Skills

Proficiency with electronic emails/IMs

Customer service experience

Decision-making under guidelines

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Adobe Acrobat PDF

Job description

Job Details

• Job Location: Irving, TX 75038
• Position Type: Full Time
• Education Level: High School
• Travel Percentage: None
• Job Shift: Day
• Job Category: Flagging

Who We Are

RailPros is the premier provider of engineering and diversified safety services to America's rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers' challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people first organization, we prioritize the safety, well being, and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services; we are constantly innovating and staying informed of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged.

Job Summary

The Field Operations Coordinator I position provides essential support for the Business Operations Manager, Supervisors, Field Managers, and Field Staff. This role coordinates activities for clients across the U.S., including document verification, execution of contracts, supplying rates, scheduling, and extensive communication with railroads for planned projects in the field.

As referenced in the Field Operations Coordinator Plan: Within 6 to 12 months, the Field Operations Coordinator must be proficient in at least one railroad property.

Essential Duties & Responsibilities

• Works with railroads to ensure all permits and license requirements are met before any construction/work occurs on or near railroad property
• Coordinates closely with the customer to ensure all paperwork is completed accurately
• Actively anticipates, identifies, and resolves issues, initiating steps to manage any conflicts
• Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF
• Expertly utilizes email and verbal communication with customers
• Strong organizational skills to manage numerous customers daily
• Answers diverse phone calls with excellent customer service skills
• Very little travel is expected for this position, and all travel would be close to the office (within 50 miles). Some examples of travel would be to take a piece of equipment to the field when that would be faster than shipping the equipment or going to the Post Office/FedEx
• Contribute to a positive, inclusive, and respectful workplace culture, free from behaviors that undermine morale, productivity, or organizational values
• Uphold the organization’s standards of integrity, accountability, and respect in all duties and interactions
• Adhere to all company policies, procedures, and applicable laws and regulation
• Other duties as assigned or required to meet the business needs

QualificationsKnowledge Skills and Abilities

• Proficiency with electronic communications including phone, email and text
• Experience in dealing with customers firsthand, working through difficult situations, and resolving issues as needed to meet commitments of the department
• Proven experience making decisions while following departmental guidelines

Required Education and Experience

• A high school diploma or equivalent
• Two years of administrative and/or project management experience

Additional Qualifications, Certifications, etc.

• Excellent customer service skills as well as the ability to think and work independently
• Discretion in handling confidential information is required
• Detail oriented
• Intermediate technical skills
• Thoroughness
• Collaboration skills
• Communication proficiency
• Flexibility

Why RailPros? Build Your Career Where Culture Leads The Way

• A People First Culture (Caring): At RailPros, you’re more than an employee; you’re part of a team driven by genuine care and respect. Our Align29 pillar of Caring reflects our deep commitment to supporting your growth, well being, and success every step of the way.
• A Workplace Where Your Voice Matters (Sharing): Our Sharing culture encourages transparency, active dialogue, and collaboration across every level of the company.
• A Company Invested in Your Growth (Progress): Through continuous improvement of our systems, processes, and operations, our Progress pillar ensures you have the tools and support to excel.
• An Innovative, Industry Leading Environment (Innovation): Our Innovation pillar fuels creative problem solving, modern technology adoption, and breakthrough thinking that positions RailPros as a leader in the rail and transit space.

Benefits & Perks

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee to family coverage.
• Legal Shield, ID Shield, Pet Insurance: Added protection for you...and your pets.
• Life & Disability Insurance: Employer provided coverage with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match includes pre and post deduction options.
• Paid Time Off (PTO): With carryover each year.
• Paid Holidays: For full time employees.
• Wellness Programs: Access to wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Balanced Work Environment: A culture that respects boundaries so employees can recharge and bring their best selves to work.
• Tuition Reimbursement: Support for continued education or professional development.
• Professional & Career Growth: Through mentorship, continuous training, career path partnerships, goal setting, and succession planning.
• Culture & Recognition: Employee spotlights, annual Service Excellence Awards, alignment committee, philanthropy opportunities, company events, monthly new hire calls, monthly newsletters, feedback surveys, and quarterly town halls.

Choose a career where your work truly matters. At RailPros, you’ll be part of a stable, growing industry and a team driven by strong core values. We collaborate, innovate, and stay ahead of industry changes to deliver exceptional service to our clients. Our culture is built on trust, continuous improvement, and practical problem solving.

If you’re passionate about making an impact and want to grow with a dedicated, supportive team, join us and contribute to our success.

Equal Employment Opportunity (EEO)

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations unless doing so would impose undue hardship. For accommodation requests, contact [e-mail].