Field Operations Coordinator — Customer-Centric & Fast-Paced

Dish Network Corporation; Roseland (NJ); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Great promotional opportunities

Comprehensive benefits package

Flexible spending accounts

401K with company match

Tuition reimbursement

Job summary

Dish Network Corporation in Roseland, NJ is seeking a Field Resource Coordinator responsible for ensuring technician resources are efficiently utilized to meet customer demands. Key duties include real-time communication with technicians, handling appointments, and engaging with customers on service matters.

The ideal candidate has a strong customer service background, excellent communication skills, and the ability to adapt to rapidly changing environments. Competitive compensation and comprehensive benefits are included.

Qualifications

• Must be an advocate for customers and build knowledge for best-in-class service.
• Effective written and verbal communication with all levels.
• Prioritize and monitor tasks to ensure efficiency.

Responsibilities

• Communicate real-time with field service professionals about routing issues.
• Work with technicians for same-day appointments.
• Track and communicate appointment progress.

Skills

Customer service advocacy

Effective communication

Task organization and prioritization

Adaptability

WFM and CRM software proficiency

Spanish bilingual

Education

Bachelor’s degree or combination of education and experience

Job description

Dish Network Corporation in Roseland, NJ is seeking a Field Resource Coordinator responsible for ensuring technician resources are efficiently utilized to meet customer demands. Key duties include real-time communication with technicians, handling appointments, and engaging with customers on service matters.

The ideal candidate has a strong customer service background, excellent communication skills, and the ability to adapt to rapidly changing environments. Competitive compensation and comprehensive benefits are included.