Field Ops Scheduler & Resource Coordinator

EchoStar; Chandler (AZ); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Discounted DISH Network services

401K with company match

Tuition reimbursement

Medical, dental and vision insurance

Job summary

EchoStar is seeking a Field Resource Coordinator to support In-Home Service operations. You will coordinate field technicians, manage same-day appointments, and adjust routes to improve service delivery and scheduling efficiency.

The role emphasizes clear communication, attention to detail, and a customer-first approach while leveraging DISH’s workforce management and CRM systems. This is a full-time position located in Chandler, AZ.

Qualifications

• Bachelor's degree from a four year college or university is a plus; or a combination of education and experience.
• Spanish bilingual is a plus

Responsibilities

• Communicate in real time with In-Home Service Professionals about routing issues and changes.
• Work with technicians to accommodate same day customer appointments.
• Track and communicate appointments’ progress with field management.
• Refer and assign additional jobs to external subcontractors.
• Answer incoming customer calls and handle transfers appropriately.
• Maintain accuracy while handling multiple tasks in a fast-paced environment.
• Act as an advocate for customers and learn DISH’s WFM and CRM tools.
• Communicate clearly with all levels of the organization and organize tasks efficiently.

Skills

Spanish bilingual

Education

Bachelor's degree

Job description

EchoStar is seeking a Field Resource Coordinator to support In-Home Service operations. You will coordinate field technicians, manage same-day appointments, and adjust routes to improve service delivery and scheduling efficiency.

The role emphasizes clear communication, attention to detail, and a customer-first approach while leveraging DISH’s workforce management and CRM systems. This is a full-time position located in Chandler, AZ.