Field Resource Coordinator

Dish Network Corporation; Roseland (NJ); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Great promotional opportunities

Comprehensive benefits package

Flexible spending accounts

401K with company match

Tuition reimbursement

Job summary

Dish Network Corporation in Roseland, NJ is seeking a Field Resource Coordinator responsible for ensuring technician resources are efficiently utilized to meet customer demands. Key duties include real-time communication with technicians, handling appointments, and engaging with customers on service matters.

The ideal candidate has a strong customer service background, excellent communication skills, and the ability to adapt to rapidly changing environments. Competitive compensation and comprehensive benefits are included.

Qualifications

• Must be an advocate for customers and build knowledge for best-in-class service.
• Effective written and verbal communication with all levels.
• Prioritize and monitor tasks to ensure efficiency.

Responsibilities

• Communicate real-time with field service professionals about routing issues.
• Work with technicians for same-day appointments.
• Track and communicate appointment progress.

Skills

Customer service advocacy

Effective communication

Task organization and prioritization

Adaptability

WFM and CRM software proficiency

Spanish bilingual

Education

Bachelor’s degree or combination of education and experience

Job description

Job Duties and Responsibilities

Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day‑of route changes and customer appointment scheduling adjustments.

Key Responsibilities

• Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing
• Working with technicians to accommodate same‑day customer appointments
• Tracking and communicating appointments’ progress with field management
• Referring and assigning additional jobs to external subcontractors
• Answering incoming customer calls that arise and handling/transferring appropriately
• Remaining sharp; different tasks are done throughout the day that require significant attention and accuracy

Skills, Experience and Requirements

Education and Experience

• Bachelor’s degree from a four‑year college or university is a plus; or a combination of education and experience

Skills and Qualifications

• Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best‑in‑class customer service
• Effectively communicate, both written and verbally, with all levels of the organization
• Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion
• Adjust to changing responsibilities and priorities in a fast‑paced, growth‑oriented, and time‑critical environment
• Have the drive to learn and master DISH’s workforce management (WFM) and customer relationship management (CRM) software
• Spanish bilingual is a plus

What’s in it for you?

• $24.85 /hour
• Great promotional opportunities
• Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement

Visa sponsorship not available for this role

Salary Ranges

Compensation: $24.85/Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location.

EEO Statement

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [e-mail] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)