Field Operations Leader: Onboarding & Coaching Drivers

Socket.dev; Kansas City (KS); On-site; USD 65,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Holidays

Personal days

Job summary

WM is seeking an operations leader focused on onboarding, developing, coaching, mentoring and performance management of drivers and helpers. The role spends most days in the field with frontline employees and builds positive relationships to drive safety and success.

Responsibilities include providing tools and feedback for onboarding, daily touchpoints, coaching conversations, and documenting regulatory records. Occasional site visits to address safety at customer locations are expected.

Qualifications

• Must have strong coaching and mentoring abilities.
• Experience guiding frontline employees and improving performance.
• Ability to conduct safety-focused coaching in field environments.
• Familiar with regulatory documentation and records management.

Responsibilities

• Provide tools, instruction, and feedback for onboarding frontline staff.
• Meet daily with new employees to support onboarding.
• Lead coaching conversations and performance reviews.
• Promote safety practices and WM Way across teams.
• Document and audit route operations and regulatory records.
• Visit customer sites to assess safety and service options.

Skills

Coaching

Mentoring

Performance management

Field leadership

Onboarding

Safety compliance

Education

Associate's Degree

High School Diploma

Job description

WM is seeking an operations leader focused on onboarding, developing, coaching, mentoring and performance management of drivers and helpers. The role spends most days in the field with frontline employees and builds positive relationships to drive safety and success.

Responsibilities include providing tools and feedback for onboarding, daily touchpoints, coaching conversations, and documenting regulatory records. Occasional site visits to address safety at customer locations are expected.