Field Office Deskside Technician - Onsite IT Support Lead

DMI; Detroit (MI); On-site; USD 54,000 - 66,000; Full time

Job summary

DMI, a leading IT services provider, seeks a Field Office Deskside Technician to support Detroit, MI field offices. The role focuses on end-user support, onsite troubleshooting, and coordination with headquarters to ensure uninterrupted service delivery.

The candidate should have a bachelor’s degree and 10 years of relevant experience, with U.S. citizenship and ability to pass a background check. Location: Detroit, MI; minimum salary $60,000 and a median around $72,000.

Qualifications

• Troubleshoot end-user devices across Windows/macOS environments.
• Provide on-site IT support as needed at field offices.
• Familiarity with IT asset management and lifecycle.
• Demonstrate strong communication and customer service skills.

Responsibilities

• Directing teams to deliver end-user support at field offices and sites.
• Oversee MACD actions to manage changes and device moves.
• Coordinate with HQ and stakeholders to ensure reliable service delivery.

Skills

End-user device troubleshooting

On-site IT support

IT asset management

Communication skills

Customer service

Education

Bachelor degree

Job description

DMI, a leading IT services provider, seeks a Field Office Deskside Technician to support Detroit, MI field offices. The role focuses on end-user support, onsite troubleshooting, and coordination with headquarters to ensure uninterrupted service delivery.

The candidate should have a bachelor’s degree and 10 years of relevant experience, with U.S. citizenship and ability to pass a background check. Location: Detroit, MI; minimum salary $60,000 and a median around $72,000.