Field Office Deskside Technician - Onsite IT Support

Digital Management Llc; Detroit (MI); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI, LLC in Detroit, MI is seeking a Field Office Deskside Technician to support end-user IT services across field offices. The role focuses on MACD-based moves, adds, changes, and deletes, onsite troubleshooting, and ensuring mission continuity.

The ideal candidate has a bachelor’s degree, at least 10 years of relevant experience, strong communication skills, and the ability to provide on-site IT support and asset management. U.S. citizenship is required for security clearance.

Qualifications

• Troubleshooting end-user devices.
• On-site IT support.
• IT asset management.
• Strong communication and customer service skills.
• Minimum Education: Bachelor
• Minimum Work Experience: 10 years relevant

Responsibilities

• Directing teams to deliver comprehensive end-user support through MACD actions.
• Proactive environment assessments and responsive break/fix services to ensure mission continuity.
• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments.
• Technician enhances productivity and guarantees resilient IT Operations across all supported sites.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication and customer service

10 years of relevant experience

Education

Bachelor

Job description

DMI, LLC in Detroit, MI is seeking a Field Office Deskside Technician to support end-user IT services across field offices. The role focuses on MACD-based moves, adds, changes, and deletes, onsite troubleshooting, and ensuring mission continuity.

The ideal candidate has a bachelor’s degree, at least 10 years of relevant experience, strong communication skills, and the ability to provide on-site IT support and asset management. U.S. citizenship is required for security clearance.