Field Mitigation Lead

1-800 Water Damage; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Company car

Paid time off

Paid Holidays

Paid Training

Growth and Career Advancement Opportunities

Job summary

1-800 Water Damage in Louisville, Kentucky, is looking for a Field Mitigation Lead to oversee the mitigation department. Responsibilities include supervising technicians and managing all emergency services work while ensuring professional interactions with customers and stakeholders.

The ideal candidate will possess IICRC certifications, experience in account management, and strong customer service skills. This role offers opportunities for growth and advancement within the company.

Qualifications

• Professional demeanor and appearance to maintain company reputation.
• IICRC Certifications required.
• Experience in Insurance Program account management.

Responsibilities

• Supervise technicians and associated departments.
• Develop and manage department budget.
• Approve or estimate all mitigation division jobs.
• Build customer relations and negotiate with stakeholders.

Skills

Xactimate

MICA

Microsoft products

Customer Service

Communication skills

Job description

Benefits

• 401(k)
• Company car
• Paid time off

Company Overview

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

Job Summary

The Field Mitigation Lead manages the mitigation department including supervising technicians, coordinator, fleet, warehouse and all emergency services work with the assistance of an Assistant Supervisor and Coordinator, managing the projects and overseeing estimating.

Responsibilities

• Supervise technicians and departments.
• Develop and maintain department budget,
• Approve or Estimate all mitigation division jobs
• Develop and maintain customer relations and negotiations with all stakeholders involved with the projects.

Qualifications

• Must present self and the mitigation department in a professional manner with appearance and demeanor while maintaining and building the company reputation.
• Proficient with Xactimate, MICA and Alacrity
• Proficient with all Microsoft products.
• IICRC Certifications
• Insurance Program account management experience
• Knowledge and use of all equipment and solution usage
• Must have excellent Customer Service/Communication skills

Benefits/Perks

• Paid Holidays
• PTO
• Paid Training
• Growth and Career Advancement Opportunities