Field Mission Engineer — Public Safety Tech

Axon Enterprise; Florida; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with employer match

Discretionary paid time off

Parental leave

Medical, dental and vision plans

Wellness programs

Learning and development programs

Snacks in the office

Job summary

Axon Enterprise seeks an experienced field-focused role responsible for the full lifecycle of customer outcomes within strategic agencies. You will own deployments, drive adoption, and shape solutions on Axon’s platform onsite, ensuring measurable mission impact.

The role emphasizes building production-ready tools in collaboration with Product, Engineering, and Sales, with an emphasis on accountability, stakeholder trust, and field intelligence to guide roadmap decisions.

Qualifications

• Experience in customer-facing technical roles, program management, or operational transformation.
• Strong communication with senior stakeholders in mission-critical environments.
• Ability to own and ship production-ready solutions in complex deployments.

Responsibilities

• Own customer outcomes end-to-end within a strategic account.
• Design, build, and ship capabilities on Axon's platform onsite.
• Maintain onsite presence ~3–4 days/week and track success metrics.
• Coordinate with Product, Engineering, Support, and Services to resolve issues.
• Lead QBRs, mission reviews, and strategic planning with agency leadership.

Skills

Customer-facing roles

Program management

Operational transformation

Executive stakeholder communication

CJIS compliance

Cross-functional collaboration

Tools

AI-enabled tools

Integrator platforms

Job description

Axon Enterprise seeks an experienced field-focused role responsible for the full lifecycle of customer outcomes within strategic agencies. You will own deployments, drive adoption, and shape solutions on Axon’s platform onsite, ensuring measurable mission impact.

The role emphasizes building production-ready tools in collaboration with Product, Engineering, and Sales, with an emphasis on accountability, stakeholder trust, and field intelligence to guide roadmap decisions.