Field Maintenance Supervisor – Lead, Train & Optimize Service

Otis SE; Chicago (IL); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive medical/dental/vision

Paid vacation

Paid sick leave

Life insurance

Disability coverage

Tuition reimbursement

Parental leave

Adoption assistance

Employee Scholar Program

Job summary

Otis is seeking a passionate leader to manage and train field staff, overseeing day-to-day operations in the Chicago territory. The role emphasizes safety, efficiency, and customer satisfaction, reporting to the Senior Manager, Service Sales and Ops.

Responsibilities include planning field activities, resource allocation, and educating the workforce while driving improvements in efficiency and communication across the service operations team.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience.
• Experience working with a team of technicians is required.
• Leadership experience is required.
• Travel is required within your territory; driver’s license as required for your territory
• Excellent communication and leadership skills in a team-oriented environment
• Elevator industry experience is desired, but not required
• Authorization to work in the U.S. now and in the future without sponsorship.

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Skills

Leadership

Team management

Communication

Customer service

Education

High school education

BA/BS degree preferred

Job description

Otis is seeking a passionate leader to manage and train field staff, overseeing day-to-day operations in the Chicago territory. The role emphasizes safety, efficiency, and customer satisfaction, reporting to the Senior Manager, Service Sales and Ops.

Responsibilities include planning field activities, resource allocation, and educating the workforce while driving improvements in efficiency and communication across the service operations team.