Field LTSS Service Coordinator — Care & Coordination

Elevance Health; Urbandale (IA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Elevance Health is seeking a LTSS Service Coordinator in Iowa for a field-based role coordinating a defined caseload within specialized programs.

You will conduct face-to-face assessments, document goals, and collaborate with care teams to develop Person Centered Plans while complying with state and contract requirements. The role supports hybrid work with travel within commuting distance.

Qualifications

• BA/BS degree.
• Minimum of 2 years of experience working with a social work agency; or equivalent background.
• Specific education, years, and type of experience may be required by state law and contract requirements.

Responsibilities

• Perform face-to-face program assessments for identification and coordination of LTSS/IDD, BH or PH needs.
• Identify members with potential clinical health care needs and coordinate with the clinical team as the single point of contact.
• Manage non-clinical needs of members to ensure cost effective LTSS utilization.
• Document member goals in collaboration with care teams and caregivers.
• Identify candidates for alternative service levels or other waiver programs.
• Mentor or preceptor for new staff and participate in process improvements.
• Submit utilization/authorization requests with supporting documentation.
• Report critical incidents to appropriate state/county agencies.
• Assist with appeals, grievances, and state audits.

Skills

Field work

Care coordination

Interdisciplinary teamwork

Education

BA/BS degree

Job description

Elevance Health is seeking a LTSS Service Coordinator in Iowa for a field-based role coordinating a defined caseload within specialized programs.

You will conduct face-to-face assessments, document goals, and collaborate with care teams to develop Person Centered Plans while complying with state and contract requirements. The role supports hybrid work with travel within commuting distance.