Field LTSS Case Manager: Person-Centered Care

Elevance Health, Inc.; Ohio; Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Equity stock purchase

401(k) contribution

Job summary

Elevance Health is seeking a LTSS Service Coordinator (Case Manager) to support members across Ohio in a field-based role. The position requires residency in Ohio and travel to client sites, with occasional office attendance for meetings and training.

You will conduct assessments, develop PCSPs, collaborate with Medical Directors and interdisciplinary teams, and ensure care plans meet state and federal regulations while engaging the member and support network.

Qualifications

• BA/BS degree and a minimum of 2 years experience with a social work agency or equivalent background.
• Strong preference for case management with older adults or individuals with disabilities.

Responsibilities

• Perform face-to-face program assessments using predefined questions and motivational interviewing to identify needs.
• Coordinate cases within the clinical care management and interdisciplinary team to provide care coordination.
• Manage non-clinical needs of members with chronic illnesses to ensure efficient use of long-term services and supports.
• Document member goals for short and long-term services with care team and identify alternative waivers if needed.
• May mentor or train new staff and participate in process improvements.
• Submit utilization/authorization requests with supporting documentation.
• Report critical incidents to state/county agencies and involved parties.
• Assist with appeals, grievances, and state audits.

Skills

Case management

Motivational interviewing

Care coordination

Interdisciplinary teamwork

Professional communication

Education

BA/BS degree

Job description

Elevance Health is seeking a LTSS Service Coordinator (Case Manager) to support members across Ohio in a field-based role. The position requires residency in Ohio and travel to client sites, with occasional office attendance for meetings and training.

You will conduct assessments, develop PCSPs, collaborate with Medical Directors and interdisciplinary teams, and ensure care plans meet state and federal regulations while engaging the member and support network.