Field-Based LTSS Service Coordinator & Case Manager

Elevance Health, Inc.; Ohio; Hybrid; USD 52,000 - 72,000; Full time

Job summary

Elevance Health, Inc. is seeking a Field-based LTSS Service Coordinator (Case Manager) to support members across designated Ohio counties.

You will conduct assessments, develop person-centered plans, and coordinate long‑term services and supports in collaboration with medical directors and the care team. The role emphasizes engaging with members, caregivers, and providers to ensure comprehensive, trauma-informed care while adhering to state and federal guidelines.

Qualifications

• BA/BS degree required or equivalent experience in social services.
• Experience with case management and waiver programs preferred.
• Be able to perform face‑to‑face assessments and document plans clearly.

Responsibilities

• Conduct field-based assessments and coordinate long‑term services and supports.
• Lead person-centered planning and document member preferences and goals.
• Collaborate with interdisciplinary teams and the member's support network.
• Submit utilization/authorization requests with supporting documentation.
• Report critical incidents to appropriate agencies; participate in hearings and audits.
• Mentor and train new staff as needed and participate in process improvements.

Skills

Case management

Motivational interviewing

Care coordination

Documentation

Education

BA/BS degree

Job description

Elevance Health, Inc. is seeking a Field-based LTSS Service Coordinator (Case Manager) to support members across designated Ohio counties.

You will conduct assessments, develop person-centered plans, and coordinate long‑term services and supports in collaboration with medical directors and the care team. The role emphasizes engaging with members, caregivers, and providers to ensure comprehensive, trauma-informed care while adhering to state and federal guidelines.