Roofing Project & Restoration Concierge

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Thomasville Restoration is seeking a Roofing Project and Sales Concierge to drive roofing project management from inspection to completion across the Mid-Atlantic region.

You will plan timelines, manage budgets, coordinate with homeowners, subcontractors, and insurance adjusters, and provide weekly updates to internal teams. The role emphasizes strong communication, leadership, and a focus on profitability and customer service.

Qualifications

• Experienced in managing construction, restoration, or home improvement projects.
• Knowledgeable in roofing systems including shingle and low-slope roofing systems such as TPO, EPDM, and Modified Bitumen.
• Familiar with roofing inspections, estimating, and profitability analysis.
• Comfortable working directly with homeowners and conducting in-home consultations.
• Strong communicator with leadership and relationship-building skills.
• Organized and capable of managing multiple projects in a fast-paced environment.
• Skilled in problem-solving and decision-making under pressure.
• Proficient in Microsoft Word, Outlook, and project management software such as Next Gear Dash.
• Empathetic, trustworthy, and committed to delivering excellent customer service.
• Willing to learn Thomasville's sales process and contribute toward quarterly sales goals.

Responsibilities

• Follow Thomasville's Project Concierge Playbook
• Plan and manage project timelines and milestones
• Develop and track budgets across all aspects of roofing projects
• Advocate for insurance supplements when needed
• Assign project tasks to appropriate teams or subcontractors
• Maintain consistent communication with homeowners and subcontractors
• Coordinate with insurance adjusters to align on scope, funding, and timelines
• Provide weekly updates to internal teams and adjusters
• Adjust project schedules to meet deadlines and profitability goals
• Order and manage project materials and equipment
• Create and process change orders
• Submit and code receipts while maintaining accurate job costing
• Use conflict resolution skills to address project challenges professionally
• Assist with collections including deductibles, milestone payments, and signatures
• Manage steep-slope roofing projects from inspection through project completion

Skills

Project leadership

Communication

Problem solving

Organization

Team coordination

Budgeting

Client consultations

Time management

Roofing knowledge

Tools

Next Gear Dash

Job description

Thomasville Restoration is seeking a Roofing Project and Sales Concierge to drive roofing project management from inspection to completion across the Mid-Atlantic region.

You will plan timelines, manage budgets, coordinate with homeowners, subcontractors, and insurance adjusters, and provide weekly updates to internal teams. The role emphasizes strong communication, leadership, and a focus on profitability and customer service.