Field Learning & Operations Leader – FC Training

Factor_; Goodyear (AZ); On-site; USD 88,000 - 102,000; Full time

Benefits offered by this job

401k with company match

Company equity plan

Generous PTO including sabbatical and

Parental leave

Health and wellness benefits with $0/

tuition reimbursement

Discount on HelloFresh meal plans

Job summary

Factor, a brand of HelloFresh, is seeking a Field Learning Operations Manager to lead the learning needs within a Fulfillment Center. You will be the site point of contact for Field Learning and collaborate with operations to onboard and continually improve on-the-job training.

You will partner with salaried and hourly trainers, build data-driven metrics, and drive initiatives that enable safe, high‑quality, customer‑centric operations across the network.

Qualifications

• BS/BA in Business, Human Resources, Education, Organizational Development, Supply Chain, Food Science, Management, Product or Project Management, or other relevant fields.
• 3+ years of employee/customer engagement experience in operational management with focus on learning and development, change management, project management.
• 3+ years of work experience directly leading and developing exempt and non-exempt team members.
• Experience in managing, designing, or developing training products with scalable business impact.
• Willingness to travel up to 35% of the time.
• Experience with Google Suites applications.

Responsibilities

• Promote food safety, quality, and a safety-first culture
• Work with trainers to identify and remove operational and training barriers
• Build and manage data analysis methods to track key performance metrics
• Liaise between hourly groups, salaried groups, and technical stakeholders to identify bottlenecks for training and process launches
• Develop and track team development plans and initiatives
• Collaborate with ancillary departments and operations teams to build and deliver training onsite
• Manage interdepartmental relationships (Ops, Safety, FS&Q, HR)
• Review distribution/fulfillment level reporting and disseminate to stakeholders
• Oversee, design or consult on training initiatives impacting local and network business
• Project manage deliverables with scheduling and real-time updates to senior leadership
• Review certified job training records for compliance and escalate gaps or improvement opportunities
• Understand training parameters for machine operations (forklift, equipment)
• Create a positive team dynamic encouraging feedback and customer focus

Skills

Learning & development

Change management

Project management

Stakeholder communications

Google Suites

Communication skills

Education

BS/BA degree

Tools

Google Workspace

Job description

Factor, a brand of HelloFresh, is seeking a Field Learning Operations Manager to lead the learning needs within a Fulfillment Center. You will be the site point of contact for Field Learning and collaborate with operations to onboard and continually improve on-the-job training.

You will partner with salaried and hourly trainers, build data-driven metrics, and drive initiatives that enable safe, high‑quality, customer‑centric operations across the network.