Field Lab Automation Technician (3rd Shift)

bdx; Dallas (TX); On-site; USD 37,000 - 59,000; Full time

Job summary

BD Diagnostics is seeking a field-based Automation Solutions Engineer to provide on-site support in the Dallas/Ft Worth, TX area. This role maintains the relationship's success with an assigned set of customers to achieve the goals and objectives identified by the customer and BD.

The candidate will install, service, and upgrade complex lab automation equipment, troubleshoot hardware/software issues, and travel up to 50% to U.S. customer sites.

Qualifications

• Bachelor of Science Degree in a technical field or 5+ years of equivalent experience.
• Strong understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and setup.
• Intermediate understanding of computer software operating systems and the ability to speak with customers’ IT personnel to schedule and complete routine software upgrades and maintenance.
• Understanding of basic computer security concepts and best practices.
• Proficient in performing software installations and upgrades.
• Good verbal and written communication skills.
• Outstanding customer service and soft skills.
• Must possess and maintain a valid state-issued driver’s license with at least 3 years of driving history and meet BD’s auto safety standards.
• Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.
• Flexibility to travel up to 50% of the time outside of the home geographic area, based upon business needs.

Responsibilities

• Onsite support for installing and servicing complex diagnostic laboratory automation instrumentation with minimal direct supervision.
• Respond to emergency customer requests and complete tasks in accordance with ISO and GMP standards.
• Provide clear, timely communications to customers about service expectations and status of activities.
• Diagnose hardware/software issues and complete system repair.
• Upgrade systems to enable compatible software on all computers.
• Work independently using schematics, diagrams, and service manuals.
• Maintain service documentation and contribute to process improvements.

Skills

Electrical/Electronics

Mechatronics

PLCs

Pneumatics

Networking

Software upgrades

Customer service

Problem solving

Driving

Travel

Education

Bachelor of Science in a technical field or 5+ years equivalent

Job description

BD Diagnostics is seeking a field-based Automation Solutions Engineer to provide on-site support in the Dallas/Ft Worth, TX area. This role maintains the relationship's success with an assigned set of customers to achieve the goals and objectives identified by the customer and BD.

The candidate will install, service, and upgrade complex lab automation equipment, troubleshoot hardware/software issues, and travel up to 50% to U.S. customer sites.