Field IT Technician – Travel‑Ready & Customer‑Focused

Katz, Sapper & Miller, LLP; Indianapolis (IN); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Katz, Sapper & Miller, LLP is seeking a service-focused IT support technician to ensure seamless technology assistance for clients in the Indianapolis area. The role involves diagnosing and resolving hardware and software issues while maintaining professional client communication and SLA adherence.

Primary duties include incident response, documentation of interactions and solutions, and collaboration with teams to improve service delivery. Some travel is required to support client sites.

Qualifications

• In depth technical knowledge and hands-on troubleshooting experience.
• Working knowledge of current network protocols, operating systems, and standards.
• Ability to read, understand, and maintain technical manuals, procedural documentation, and software & hardware use guides.
• Working knowledge of device management through tools such as Microsoft Services / Intune.
• Ability to troubleshoot standard application-related problems (Outlook, Teams, OneDrive, Excel, Word, Zoom, Slack, Adobe, etc.).
• Patience, empathy, strong communication skills with a user-friendly language.

Responsabilités

• Drive High Customer Satisfaction: Engage with clients professionally, ensure effective communication, and provide clear resolutions.
• Efficient Incident Management: Respond promptly, identify root causes, plan resolutions, and document actions per SLA.
• Excellent Service Delivery: Follow SOPs, protect confidentiality, manage multiple tasks, and support escalation processes.

Connaissances

Technical troubleshooting

Networking knowledge

Technical manuals & docs

Patience & communication

Outils

Microsoft Intune

Description du poste

Katz, Sapper & Miller, LLP is seeking a service-focused IT support technician to ensure seamless technology assistance for clients in the Indianapolis area. The role involves diagnosing and resolving hardware and software issues while maintaining professional client communication and SLA adherence.

Primary duties include incident response, documentation of interactions and solutions, and collaboration with teams to improve service delivery. Some travel is required to support client sites.