Field IT Technician — Travel & On-Site Support Expert

Knox Area Rescue Ministries; Knoxville (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Benefits & PTO

Employee Discount

Referral Bonuses

Bonus & Rewards

Career Growth Opportunities

Job summary

Knox Area Rescue Ministries (KARM) Stores in Knoxville, TN is seeking an IT Technician to keep computers, printers and network gear running across locations. This full-time role requires travel in a company vehicle to different sites daily and responding to support tickets in a timely manner.

You will assist management by installing internet services, addressing mobile/IOS devices, and solving problems with minimal supervision.

Qualifications

• Must have a valid driver license and acceptable driving record.
• Excellent communication skills in English.
• Friendly, servant-hearted demeanor with a positive attitude.
• Excellent organizational skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and initiative.
• Ability to read and define problems, collect data, establish facts and draw valid conclusions.

Responsibilities

• Must travel solo in a company vehicle to multiple locations daily to address IT issues.
• Respond to support ticket submissions in a timely manner.
• Ensure computers, printers and other hardware function effectively across departments and locations.
• Support and address mobile/IOS devices promptly.
• Oversee installation of internet and other tech services at locations as needed.
• Collaborate with management to troubleshoot issues.
• Maintain flexibility to assist in emergencies (internet outage, terminal issues, etc.).

Skills

Driver's license

Communication skills

People skills

Organizational skills

Problem solving

Initiative

Written legibility

Job description

Knox Area Rescue Ministries (KARM) Stores in Knoxville, TN is seeking an IT Technician to keep computers, printers and network gear running across locations. This full-time role requires travel in a company vehicle to different sites daily and responding to support tickets in a timely manner.

You will assist management by installing internet services, addressing mobile/IOS devices, and solving problems with minimal supervision.