Field IT Technician - Retail Ops (Travel Required)

Dexian; Cypress (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Travel accommodations

Travel expense reimbursement

Overtime opportunities

Job summary

Dexian seeks a Level 1 Technical Operations Technician to provide first-line support for retail locations, distribution centers, and corporate facilities. You will troubleshoot hardware, software, network, and peripheral issues, install and replace equipment, and assist with store technology projects to keep operations running smoothly.

This field-based role requires strong customer service, the ability to travel within the territory, and a focus on timely ticket resolution, documentation, and

Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in desktop support, field services, or technical operations.
• Basic understanding of Windows operating systems.
• Experience supporting PCs, laptops, printers, scanners, and mobile devices.
• Basic knowledge of TCP/IP networking, Wi-Fi, and troubleshooting.
• Familiarity with Active Directory, Microsoft 365, and remote support tools is preferred.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Attention to detail and strong documentation skills.
• Physical ability to lift and move equipment up to 50 pounds.
• Willingness and ability to travel frequently within the assigned territory.

Responsibilities

• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support point-of-sale systems, printers, scanners, tablets, mobile devices, and workstations.
• Diagnose network issues involving switches, routers, wireless access points, and internet connectivity.
• Perform equipment imaging, configuration, deployment, and replacements.
• Provide onsite and remote support to assigned locations.
• Respond to service tickets within established service levels, documenting troubleshooting steps and resolutions.
• Escalate unresolved or complex issues to higher support tiers.
• Support store openings, remodels, relocations, and technology refreshes.
• Coordinate repairs and installations with vendors.
• Maintain inventory of spare equipment and technology assets.
• Conduct routine preventive maintenance and health checks.
• Communicate professionally with store leadership and staff.
• Provide user guidance and training on supported technologies.
• Follow established support processes and ensure a positive support experience through timely follow-up.

Skills

Windows OS

Desktop support

Troubleshooting

Customer service

Communication

Documentation

Independent work

Travel willingness

Education

High school diploma

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

Dexian seeks a Level 1 Technical Operations Technician to provide first-line support for retail locations, distribution centers, and corporate facilities. You will troubleshoot hardware, software, network, and peripheral issues, install and replace equipment, and assist with store technology projects to keep operations running smoothly.

This field-based role requires strong customer service, the ability to travel within the territory, and a focus on timely ticket resolution, documentation, and