Field IT Technician - POS & Restaurant Tech (Travel 80%)

Wendys; Sugar Land (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Laptop

Cell phone reimbursement

Paid Time Off

Medical/dental/vision/RX benefits

Job summary

HAZA Foods is seeking an IT Field Technician to support office and Wendy's restaurant staff across multiple states. The role requires hands-on support with software, hardware, and networks, including POS systems such as Aloha.

A customer-focused approach and strong troubleshooting skills are essential. The technician will be based out of the Sugarland office but will travel extensively, up to 80%, to locations across the United States, including TX, LA, MN, OH, and NY.

Qualifications

• Minimum 2 years of technical support/help desk experience.
• Experience providing POS support for restaurants and familiarity with Aloha POS.
• Strong customer service skills and technical aptitude for software/hardware/network issues.

Responsibilities

• Provide on-site IT support to office and restaurant staff across multiple locations.
• Troubleshoot and resolve software, hardware, and network problems; assist with POS systems.
• Travel frequently (approximately 80%) to restaurant locations across the US to support operations.

Skills

IT support

POS support

Customer service

Networking

Troubleshooting

MS Office

Problem solving

Tools

Aloha POS

MS Office suite

Job description

HAZA Foods is seeking an IT Field Technician to support office and Wendy's restaurant staff across multiple states. The role requires hands-on support with software, hardware, and networks, including POS systems such as Aloha.

A customer-focused approach and strong troubleshooting skills are essential. The technician will be based out of the Sugarland office but will travel extensively, up to 80%, to locations across the United States, including TX, LA, MN, OH, and NY.