IT Technician

Wendys; Sugar Land (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

HAZA Foods is seeking an IT Technician to support office and restaurant staff in the Houston area, based at our Sugarland office. The ideal candidate will have 2+ years in technical support/help desk and experience with POS systems, particularly Aloha POS.

Strong customer service and troubleshooting skills are essential for this dynamic role. The position covers support for software, hardware, and networking issues across multiple QSR restaurants, with on-call shifts including nights, weekends,

Qualifications

• Minimum of 2 years of technical support/help desk experience.
• Excellent written and oral customer service skills.
• Experience providing POS (Point-of-Sale) technical support for restaurants.
• Aloha POS experience is a major plus.
• Must be technically savvy with strong technical aptitude and customer service skills.
• Strong troubleshooting, support, analysis and resolution abilities.
• Experience supporting external end-users with software, hardware and networking issues.
• Working knowledge of networking topologies and various operating systems.
• Proficient with Microsoft Office programs.

Skills

Technical support

Help desk

Customer service

POS support

Networking

Troubleshooting

Microsoft Office

Time management

Tools

Aloha POS

Job description

HAZA Foods is seeking an IT Technician to support office and restaurant staff of multiple QSR restaurants in the Houston area. The ideal candidate will have experience providing support for software, hardware and network related issues in a help desk/technical support environment, superior customer service - troubleshooting skills. In addition, the candidate will have Point-of-Sale (POS) technical support experience OR restaurant industry knowledge/background with hands-on, user-level POS experience. This position will be based out of our Sugarland office.

The HAZA Group of restaurants is one of the largest privately-owned restaurant franchisee companies in the United States. We operate Wendy's and Taco Bell concepts in 15 states and over 540+ locations and continue to rapidly grow. Learn more about HAZA Group here: https://hazagroup.com

Job Overview:

• Minimum of 2 years of technical support/help desk support experience required
• Excellent written and oral customer service skills with a demonstrated customer-focused, service-first approach required
• Experience working in the Restaurant industry and/or experience providing POS (Point-of Sale) technical support for restaurants
• Aloha POS experience is a major plus
• Must be technically savvy with a strong overall technical aptitude and superior customer service skills
• Strong skills and proficiency level in troubleshooting, support, analysis and resolution
• Experience supporting external end-users with software, hardware and networking related issues
• Working knowledge of networking topologies and various computer operating systems
• Proficient with Microsoft Office programs

Additional Requirements:

• The ideal candidate will be an innovative, driven, motivated, result-oriented and energetic
• Complex problem-solving skills and attention to detail required
• Ability to prioritize multiple priorities effectively, excellent time management - organization skills
• A successful candidate must have the ability to perform well under pressure and adapt to a rapidly changing environment
• Must be highly reliable with a stable work history, punctual and dependable
• Able and willing to work various shifts/schedules including nights, weekends and holidays on an on-call basis
• Willing to undergo a background check in accordance with local laws and regulations
• Access to private transportation and valid driver-s license in good standing
• Able and willing to travel for up to 2 hours on occasion

Location: 4415 Highway 6, Sugar Land, Texas 77482