Field IT Technician: On-Site Break-Fix & Customer Support

Gr8ttek, LLC; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo certifications

Job summary

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team in Phoenix. The role involves hardware-focused, break-fix services and troubleshooting on client products, with decisions guided by established guidelines.

Responsibilities include handling service calls, clear communication, asset control, and fulfilling administrative tasks. Dell/Lenovo certifications are valued assets for this position.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move various computer equipment up to 50 lbs.
• Valid driver's license.
• Reliable transportation with valid registration and adequate insurance.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivering of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Customer service

Troubleshooting

Communication

Break fix

Field repair

Education

Technical school certification

Tools

Dell certification

Lenovo certification

Job description

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team in Phoenix. The role involves hardware-focused, break-fix services and troubleshooting on client products, with decisions guided by established guidelines.

Responsibilities include handling service calls, clear communication, asset control, and fulfilling administrative tasks. Dell/Lenovo certifications are valued assets for this position.