Field Network Technician - Growth & Customer-Focused Tech

Pacific Office Automation; Phoenix (AZ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Advancement

Team atmosphere

Insurance

401k

PTO

Job summary

Pacific Office Automation seeks a Field Network Technician to join our Phoenix team. You will troubleshoot network issues on customer devices, coordinate with sales and remote technicians, and help resolve connectivity problems to ensure client satisfaction.

We value problem-solvers with a customer-first mindset who can adapt to a fast-paced environment. Entry-level applicants may be considered if they show strong technical aptitude and willingness to learn.

Qualifications

• Some computer knowledge with willingness to learn.
• Natural problem-solving ability with strong customer service.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred, but not required.
• VOIP technology experience a plus.
• Knowledge of networking concepts (VPN, Routing, TCP/IP) preferred.
• Certifications like Network+, A+, MD-100/101 are a plus.
• Experience with Windows 10/server and macOS is preferred.

Responsibilities

• Troubleshoot and diagnose network connectivity for desktops, laptops, servers, firewalls, switches, and wireless APs.
• Communicate with customers by phone or email to gather troubleshooting information.
• Collaborate with sales, customers, and remote technicians to resolve network issues.
• Contribute to a dynamic department focused on delivering top customer success.

Skills

Customer service

Problem solving

Communication

Teamwork

Detail oriented

Education

Associates degree preferred

Tools

VOIP technology

Job description

Pacific Office Automation seeks a Field Network Technician to join our Phoenix team. You will troubleshoot network issues on customer devices, coordinate with sales and remote technicians, and help resolve connectivity problems to ensure client satisfaction.

We value problem-solvers with a customer-first mindset who can adapt to a fast-paced environment. Entry-level applicants may be considered if they show strong technical aptitude and willingness to learn.