Field IT Technician - Travel Clinic & Network Support

8350 Oak Street Health MSO LLC; North Carolina; Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Bonus program

Paid time off

Wellness program

Job summary

CVS Health is seeking a Field Technician to provide fast and helpful technical support for computer systems. You will troubleshoot remotely or on-site, maintain uptime, and assist with IT strategy and network infrastructure. A reliable car and driver’s license are required.

The role involves 40 hours weekly, travel 50-75% primarily in the Raleigh area with secondary support to Greensboro. Competitive benefits apply, including eligibility for CVS Health bonus programs.

Qualifications

• 2+ years of service desk or related experience.
• General knowledge of multiple operating systems (Microsoft, Chrome, Mac).
• Excellent customer service skills.
• Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Must have a flexible and positive attitude.
• High level of organization, reliability, and independence with an eye for detail.
• Professional experience in a fast-paced environment.
• Demonstrated PC skills (Microsoft Office, Google suite).
• Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs.

Responsibilities

• Level 1-2 support with tickets and field issues.
• Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process.
• Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi‑Fi.
• Ensuring continuous uptime for computers, and peripherals.
• Working with vendors to service basic medical equipment.
• Working with vendors to manage network infrastructure.
• Assisting with new hire orientations.
• Deploying hardware for new employees.
• Required to visit clinics on a regular basis.

Skills

Help desk

Customer service

Communication

English fluency

Organizational skills

Physical ability

Education

High School Diploma

Associate/Bachelor degree preferred

Tools

Microsoft Office

Google Suite

Job description

CVS Health is seeking a Field Technician to provide fast and helpful technical support for computer systems. You will troubleshoot remotely or on-site, maintain uptime, and assist with IT strategy and network infrastructure. A reliable car and driver’s license are required.

The role involves 40 hours weekly, travel 50-75% primarily in the Raleigh area with secondary support to Greensboro. Competitive benefits apply, including eligibility for CVS Health bonus programs.