IT Field Service Technician

Encore Technologies; Detroit (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Encore Technologies is seeking an IT Field Services Technician to provide on-site technical support, installation, and maintenance for client environments. You will diagnose hardware and software issues, configure systems, and ensure reliable network connectivity.

Responsibilities include travel to client sites, communicating with users in clear terms, and performing routine hardware maintenance and data backup tasks as needed. Strong problem-solving and customer-service mindset are essential.

Qualifications

• Proven ability to diagnose hardware and software issues across Windows, macOS, and Linux.
• Excellent communication and customer service skills for non-technical users.
• Ability to travel to client sites and manage multiple tickets.

Responsibilities

• Travel to client locations to diagnose and resolve IT issues.
• Install and configure computer systems, servers, and software.
• Perform routine hardware maintenance and troubleshooting.
• Diagnose network problems and ensure connectivity and security compliance.
• Document service reports and maintain inventory.

Skills

Technical troubleshooting

Communication

Customer service

Adaptability

Job description

IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.

Responsibilities:

On-Site Technical Support:

• Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
• Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.

Installation and Configuration:

• Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.

Hardware Maintenance:

• Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.

Software, Network, Account Management, and Data Backup/Recovery Troubleshooting:

• Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
• Provide support for various operating systems (e.g., Windows, macOS, Linux) and assist users with software installation and troubleshooting.
• Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
• Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
• Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
• Implement data backup solutions and assist with data recovery in case of data loss or system failures.

Security Compliance:

• Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.

Documentation:

• Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
• Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.

Other duties as assigned.

Qualifications:

• Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
• The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.

Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.