Field IT Technician – On-Site Kiosks & Network Repair

TKC Holdings, Inc.; Austin (TX); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid PTO

Tuition Reimbursement

Paid Training

Career Advancement

Life Insurance

Disability Insurance

Job summary

TKC Holdings, Inc. invites applications for a Field Support Technician to travel to customer sites within their service area and repair proprietary equipment, including kiosks, vending machines, and networking gear.

The role involves remote support from the Service Desk and occasional training at headquarters as needed. The position requires an AA degree or equivalent, at least one year of related experience, strong networking knowledge, and excellent communication skills.

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or 6 months to 1 year related experience
• Minimum one year experience
• Ability to read, analyze, and interpret general business materials
• Ability to write reports, business correspondence, and procedure manuals
• Ability to present information to groups of managers, clients, customers, and the public
• Ability to work with mathematical concepts such as probability and statistics, and geometry/trigonometry
• Ability to apply fractions, percentages, ratios, and proportions
• Ability to solve practical problems with limited standardization
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Must have T-1 and analog circuit repair knowledge
• Must have excellent working knowledge of multiple network disciplines
• Ability to travel throughout assigned territory
• Excellent written and verbal skills
• Strong team oriented business skill
• Professional attitude in dealing with customers

Responsibilities

• Diagnose, test, repair and replace kiosks, PCs, vending machines, networking equipment, and other IT equipment located within jails and prisons
• Work with Service Desk on preventative maintenance and walkthroughs
• Use provided company car to travel to customer locations within service area
• Update Work Order (WO) module with travel time, notes on work performed and WO resolution
• Willingness to learn new equipment and product offerings
• Travel into Saint Louis for hands-on training with equipment
• Other duties as assigned

Skills

Communication

Network diagnostics

Kiosk repair

Teamwork

Customer service

Education

AA degree or equivalent

Job description

TKC Holdings, Inc. invites applications for a Field Support Technician to travel to customer sites within their service area and repair proprietary equipment, including kiosks, vending machines, and networking gear.

The role involves remote support from the Service Desk and occasional training at headquarters as needed. The position requires an AA degree or equivalent, at least one year of related experience, strong networking knowledge, and excellent communication skills.