Field IT Technician – On-Site Break-Fix Specialist

Gr8ttek; Bangor (ME); On-site; USD 32,000 - 48,000; Full time

Job summary

Gr8ttek is seeking a Field Specialist to join its Infrastructure Delivery team in Bangor, Maine. This role involves performing hardware-focused break fix services on various client products, requiring basic to moderately complex troubleshooting skills. Candidates should have prior experience and excellent customer service abilities.

The position offers a pay structure of $40 per call with an additional $5 per call per diem. A valid driver's license and basic repair tool kit are required.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver's license and reliable transportation.

Responsibilities

• Providing customer break fix support for designated equipment.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.

Skills

Communication skills

Customer service skills

Troubleshooting and repair

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Gr8ttek is seeking a Field Specialist to join its Infrastructure Delivery team in Bangor, Maine. This role involves performing hardware-focused break fix services on various client products, requiring basic to moderately complex troubleshooting skills. Candidates should have prior experience and excellent customer service abilities.

The position offers a pay structure of $40 per call with an additional $5 per call per diem. A valid driver's license and basic repair tool kit are required.