IT Field Support Technician_Bangor

Gr8ttek, LLC; Bangor (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Per diem $5 per call

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team in the United States. You will perform hardware‑focused, break‑fix services on client products and communicate effectively during service calls.

The role requires troubleshooting and the ability to make decisions based on guidelines. The position requires 1–2 years of relevant experience, technical school certification, and the ability to lift up to 50 lbs.

Qualifications

• Customer service skills and effective communication are required.
• Troubleshooting and repair of designated hardware are involved.
• Ability to follow through on service calls and administrative tasks.

Responsibilities

• Providing customer break‑fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Customer service

Troubleshooting

Communication

Service calls

Asset management

Education

Technical school certification

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem

Responsibilities and Skills

• Providing customer break‑fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance. Additional requirements may exist if offer of employment is extended
• Must own a basic repair toolkit