Field IT Technician - Multi-site Support

Insight Global (United States); Dallas (TX); On-site; USD 50,000 - 76,000; Full time

Job summary

Insight Global in Houston is seeking an experienced IT generalist to support our Houston office, fabrication shops, and job sites. The role requires hands-on problem solving across desktops, printers, and network connectivity, with travel between locations and field work.

You will diagnose issues, deploy devices via Intune, assist with onboarding, and serve as remote hands for system admins and vendors. A 3–5 year track record and ability to work independently are essential.

Qualifications

• 3–5 years of hands-on IT support experience.
• Solid general knowledge across Windows, networking fundamentals, Active Directory, and Microsoft 365.
• Comfortable working in shop/industrial environments.
• Able to work independently and manage your own schedule across multiple locations.
• Experience with Intune or similar MDM tools for device management.
• Valid driver’s license and ability to travel locally.
• Experience with JIRA or similar ticketing systems.

Responsibilities

• Troubleshoot hardware, software, and peripherals across desktops, laptops, printers, and scanners.
• Respond to IT tickets and assist users with day-to-day problems.
• Travel between office and shop locations to provide support.
• Set up new computers and devices.
• Troubleshoot network and connectivity issues and escalate when needed.
• Support shop floor workstations and shop systems.
• Act as remote hands for system administrators and vendors.
• Handle onboarding and offboarding, including equipment provisioning.
• Track and manage IT equipment inventory.
• Go to job sites in the Houston area as needed.
• Manage and deploy devices using Intune or similar MDM tools.
• Image and deploy workstations using established processes.
• Diagnose and resolve printer issues including queues and spooler.

Skills

IT support

Windows & AD

Networking basics

Independent worker

JIRA familiarity

Intune

Tools

Intune

MDM tools

Job description

Insight Global in Houston is seeking an experienced IT generalist to support our Houston office, fabrication shops, and job sites. The role requires hands-on problem solving across desktops, printers, and network connectivity, with travel between locations and field work.

You will diagnose issues, deploy devices via Intune, assist with onboarding, and serve as remote hands for system admins and vendors. A 3–5 year track record and ability to work independently are essential.