Field IT Generalist: On-Site & Travel Support

Insight Global (United States); Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Insight Global seeks an experienced IT generalist to support our Dallas office, fabrication shops, and job sites. This mid-level role requires broad IT knowledge to walk into a shop, diagnose connectivity issues, fix printers, troubleshoot workstations, and travel to the next location without constant supervision.

You’ll handle day-to-day IT issues across multiple locations, triage problems independently, and escalate to system or network admins when needed.

Qualifications

• 3–5 years of hands-on IT support experience.
• Solid general knowledge across Windows, networking fundamentals, hardware, Active Directory, and Microsoft 365.
• Comfortable working in shop/industrial environments.
• Able to work independently, prioritize tickets, and manage your own schedule across multiple locations.
• Experience troubleshooting network equipment (switches, access points, cabling).

Responsibilities

• Troubleshoot and resolve hardware, software, and peripheral issues (desktops, laptops, printers, label printers, scanners).
• Respond to IT tickets and help users with day-to-day problems.
• Travel between office and shop locations to provide support.
• Set up new computers, devices, and equipment.
• Troubleshoot network and connectivity issues — check switches, access points, cabling, and Starlink equipment; elevate to network admins when needed.
• Work in shop environments supporting workstations, tool controllers, and shop systems.
• Act as “remote hands” for system administrators, network administrators, and outside vendors.
• Handle employee onboarding and offboarding (new hire setup, equipment provisioning, account creation).
• Track and manage IT equipment inventory.
• Go to job sites in the Houston area when needed.
• Manage and deploy devices using Intune or similar MDM tools.
• Image and deploy workstations using established processes and tools.
• Diagnose and resolve printer issues including print queues, spooler problems, and network printer configuration.

Skills

Windows

Networking basics

Active Directory

Microsoft 365

Independent worker

Time management

Tools

Intune MDM

Job description

Insight Global seeks an experienced IT generalist to support our Dallas office, fabrication shops, and job sites. This mid-level role requires broad IT knowledge to walk into a shop, diagnose connectivity issues, fix printers, troubleshoot workstations, and travel to the next location without constant supervision.

You’ll handle day-to-day IT issues across multiple locations, triage problems independently, and escalate to system or network admins when needed.