Endpoint Engineer: ITIL Support & Device Management

sluhn; Allentown (Lehigh County); On-site; USD 70,000 - 90,000; Full time

Job summary

St. Luke's University Health Network seeks an End Point Engineer to operate as a Tier-1 or Tier-2 technician within ITIL Incident Management. You will manage security, imaging, patching and remediation across Windows, macOS, iOS, Android and Linux endpoints.

Role emphasizes collaboration with stakeholders, vendors and contractors, maintaining SOPs and ensuring high uptime while documenting changes and configurations for audits and future reference.

Qualifications

• 1–5 years of experience in software systems, specifically Microsoft Endpoint Configuration Manager preferred.
• Prior experience in delivery services for operating systems, applications, and patch management preferred.
• Microsoft Windows, MacOS/iOS, Android, Linux, etc. familiarity.
• Experience with thin client device management.

Responsibilities

• Operates as a Tier-1 or Tier-2 Engineer under the ITIL Incident Management program.
• Provides modern device management support leveraging SCCM, BIG FIX, and Intune.
• Updates endpoints with patches, imaging and remediations for security and uptime.
• Completes technical documentation updates and maintains service records.
• Aids in product and utility R&D and communicates status to peers and leadership.

Skills

Customer service

Security awareness

Team collaboration

Documentation

Education

High School Diploma/GED

Associate/Bachelor's degree in CS/IS/EE/Telecommunications or related

Tools

SCCM

BIG FIX

Intune

Microsoft Endpoint Configuration Manager

Job description

St. Luke's University Health Network seeks an End Point Engineer to operate as a Tier-1 or Tier-2 technician within ITIL Incident Management. You will manage security, imaging, patching and remediation across Windows, macOS, iOS, Android and Linux endpoints.

Role emphasizes collaboration with stakeholders, vendors and contractors, maintaining SOPs and ensuring high uptime while documenting changes and configurations for audits and future reference.