Field IT Tech – Feedyard Software & Networking

Animal Health International, Inc.; Kearney (NE); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Car allowance

Company phone

Job summary

Patterson Companies in the United States is seeking an IT Field Service Technician to provide technical support, maintenance and repair for AMS software and related systems at customer sites. You will join a small but mighty team delivering critical IT services, with on-call responsibilities and travel across local/regional areas.

The role offers a car allowance and company phone, plus comprehensive benefits and opportunities for professional growth in a people-first culture.

Qualifications

• High school diploma or equivalent.
• 0-2 years prior experience in a technical, software, or related field.
• Valid driver’s license and clean driving record.
• Ability to design, install, and configure/troubleshoot simple wired and wireless networks.
• Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.
• Able to climb heights 17’ to 200’
• Able to lift 55 lbs.
• Strong customer service skills.
• Computer skills, including MS Office and other software systems.

Responsibilities

• Equipment Installation and Repair.
• Transact all business in accordance with Animal Health International Inc.’s business code of ethics and conduct.
• Provide technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS).
• Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
• Responsible for software/network installation projects for current and new customer sites.
• Prepare for and perform standard system installations and test the functionality of all components.
• Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
• Complete all required service forms, records, and documentation as required.
• Maintain strong and supportive customer relationships by providing technical support after repair or installation; available for consultation and support which includes rotating nights and weekends on-call schedule.
• Maintain strong accountability in regard to employee and customer health and safety when performance service work, as environment and conditions will vary greatly.
• Inventory & Asset Management
• Prepare list of necessary equipment for each installation and service request.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.
• Manage vehicle inventory and restock as necessary.
• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensure proper use and maintenance of all company provided assets, including but not limited to computer, parts, , etc.
• Performs all other duties as assigned
• Travel and On-Call: This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area. For this position being on-call is required.

Skills

Customer service

Networking basics

Driver's license

MS Office

Troubleshooting

Physical endurance

Lifting 55 lbs

Wired/wireless networking

Education

High school diploma or equivalent

Associates degree in computer field

Job description

Patterson Companies in the United States is seeking an IT Field Service Technician to provide technical support, maintenance and repair for AMS software and related systems at customer sites. You will join a small but mighty team delivering critical IT services, with on-call responsibilities and travel across local/regional areas.

The role offers a car allowance and company phone, plus comprehensive benefits and opportunities for professional growth in a people-first culture.