IT Service Technician

Animal Health International, Inc.; Kearney (NE); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Car allowance

Company phone

Job summary

Patterson Companies in the United States is seeking an IT Field Service Technician to provide technical support, maintenance and repair for AMS software and related systems at customer sites. You will join a small but mighty team delivering critical IT services, with on-call responsibilities and travel across local/regional areas.

The role offers a car allowance and company phone, plus comprehensive benefits and opportunities for professional growth in a people-first culture.

Qualifications

• High school diploma or equivalent.
• 0-2 years prior experience in a technical, software, or related field.
• Valid driver’s license and clean driving record.
• Ability to design, install, and configure/troubleshoot simple wired and wireless networks.
• Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.
• Able to climb heights 17’ to 200’
• Able to lift 55 lbs.
• Strong customer service skills.
• Computer skills, including MS Office and other software systems.

Responsibilities

• Equipment Installation and Repair.
• Transact all business in accordance with Animal Health International Inc.’s business code of ethics and conduct.
• Provide technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS).
• Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
• Responsible for software/network installation projects for current and new customer sites.
• Prepare for and perform standard system installations and test the functionality of all components.
• Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
• Complete all required service forms, records, and documentation as required.
• Maintain strong and supportive customer relationships by providing technical support after repair or installation; available for consultation and support which includes rotating nights and weekends on-call schedule.
• Maintain strong accountability in regard to employee and customer health and safety when performance service work, as environment and conditions will vary greatly.
• Inventory & Asset Management
• Prepare list of necessary equipment for each installation and service request.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.
• Manage vehicle inventory and restock as necessary.
• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensure proper use and maintenance of all company provided assets, including but not limited to computer, parts, , etc.
• Performs all other duties as assigned
• Travel and On-Call: This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area. For this position being on-call is required.

Skills

Customer service

Networking basics

Driver's license

MS Office

Troubleshooting

Physical endurance

Lifting 55 lbs

Wired/wireless networking

Education

High school diploma or equivalent

Associates degree in computer field

Job description

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description

The role of Service Technician for Feedyard Software & Networking provides technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS) Turnkey Computer Systems (a division of Animal Health International Inc.) provides fully integrated software applications coupled with comprehensive software support and training to meet the unique needs of the feed yard industry.

Please take a look at one of our typical customer installation sites: https://bcove.video/3Xspicf

As an IT Field Service Technician, you are an important part of a small but mighty team. If you enjoy providing critical IT services to customers, where no two days are the same and are adaptable and love to make a difference, this is the job for you.

Car allowance and company paid cell phone provided.

Responsibilities and Essential Job Functions

• Equipment Installation and Repair
• Transact all business in accordance with Animal Health International Inc.’s business code of ethics and conduct.
• Provide technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS)
• Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
• Responsible for software/network installation projects for current and new customer sites.
• Prepare for and perform standard system installations and test the functionality of all components.
• Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
• Complete all required service forms, records, and documentation as required.
• Maintain strong and supportive customer relationships by providing technical support after repair or installation; available for consultation and support which includes rotating nights and weekends on-call schedule.
• Maintain strong accountability in regard to employee and customer health and safety when performance service work, as environment and conditions will vary greatly.
• Inventory & Asset Management
• Prepare list of necessary equipment for each installation and service request.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.
• Manage vehicle inventory and restock as necessary.
• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensure proper use and maintenance of all company provided assets, including but not limited to computer, parts, , etc.
• Performs all other duties as assigned
• Travel and On-Call: This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area. For this position being on-call is required.

Job Qualifications

• High school diploma or equivalent.
• 0-2 years prior experience in a technical, software, or related field
• Valid driver’s license and clean driving record required
• Ability to design, install, and configure/ troubleshoot simple wired and wireless networks.
• Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.
• Able to climb heights 17’ to 200’
• Able to lift 55 lbs.
• Strong customer service skills.
• Computer skills, including MS Office and other software systems.

Preferred Qualifications

• Associates degree in a computer related field.
• Two years of related experience is a plus.
• Experience working in Animal Agriculture
• Troubleshooting Windows operating system.
• Wireless networking experience preferred.

What's In It For You:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program
• 401(k) Match
• Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $19.23 - $25.00

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.