Field IT Support Technician – On-Site Hardware Repair

Gr8ttek; Medford (OR); On-site; USD 20,000 - 40,000; Part time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo certification training at

Job summary

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products.

Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. This role also emphasizes excellent customer service, reliable transportation, and the ability to lift up to 50 lbs.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations and lift up to 50 lbs.
• Valid driver’s license and reliable transportation with insurance.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Field service

Customer service

Troubleshooting

Service calls coordination

Asset management

Team guidance

Education

Technical school certification

Tools

Dell/Lenovo certification

Job description

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products.

Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. This role also emphasizes excellent customer service, reliable transportation, and the ability to lift up to 50 lbs.