Field IT Support Technician – Manufacturing (Travel)

RowanEDC Partnership; Salisbury (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Publicly traded company

Mentorship and development

Attractive benefits packages

Job summary

Gildan is seeking an IT Support Technician to deliver frontline technical assistance across six NC facilities. This role operates within a fully automated, 24/7 manufacturing environment and reports to the Sr. Manager, IT Support.

Expect regular travel to Salisbury, Mocksville, Sanford, and other sites. You will handle helpdesk tickets, maintain hardware and software to Gildan standards, support special IT projects, and liaison with vendors on site.

Qualifications

• AS or BS Degree in Information Technology/Information Systems or related field.
• Minimum 3 years’ experience in related IT field.
• Strong communication skills, both written and verbal.
• Strong problem-solving skills.
• Ability to communicate at all levels of the organization.
• Strong proficiency in MS365.
• Up to 50% travel will be required to support NC Yarn Spinning facilities.
• Periodically climbing ladders, operating lifts, and carrying/transferring up to 50 pounds of equipment.
• Must be able to read, write, speak, and understand English language effectively.

Responsibilities

• Provide IT support to users across the division, including reviewing and completing helpdesk tickets, or redirecting tickets that require a different level or type of support.
• Maintain IT hardware and software systems to ensure Gildan standards are met.
• Maintain hardware inventories and prepare new hardware for deployment as needed.
• Support special projects or initiatives, as needed.
• Provide support to other IT teams by troubleshooting or performing operations on site when needed for maintenance tasks or problem resolution.
• Serve as a point of contact for IT related vendors at the facilities when necessary and provide support and supervision of vendors on site, as necessary.

Skills

Strong communication

Problem-solving

Teamwork

English proficiency

Education

AS or BS degree in IT/IS or related field

Tools

MS365

Job description

Gildan is seeking an IT Support Technician to deliver frontline technical assistance across six NC facilities. This role operates within a fully automated, 24/7 manufacturing environment and reports to the Sr. Manager, IT Support.

Expect regular travel to Salisbury, Mocksville, Sanford, and other sites. You will handle helpdesk tickets, maintain hardware and software to Gildan standards, support special IT projects, and liaison with vendors on site.