Technician, IT Support- Sanford NC

UNAVAILABLE; Sanford (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Mentorship opportunities

Competitive benefits package

Diversity and inclusion

Job summary

Gildan is seeking an IT Support Technician to deliver customer-focused technical support across six NC manufacturing facilities. The role operates in a fully automated, 24/7 environment and requires regular travel to Salisbury, Mocksville or Sanford locations.

You will handle helpdesk tickets, maintain hardware, and support IT projects. Strong communication and problem-solving skills are essential, with up to 50% travel and the ability to work collaboratively with on-site teams.

Qualifications

• Requires AS/BS in IT or related field.
• Minimum 3 years’ IT experience.
• Strong written and verbal communication skills.
• Ability to communicate at all levels of the organization.
• Up to 50% travel to NC Yarn Spinning facilities.

Responsibilities

• Provide IT support to users across six NC facilities.
• Review and complete helpdesk tickets and escalate as needed.
• Maintain IT hardware and software per Gildan standards.
• Prepare new hardware for deployment and manage inventories.
• Support special IT projects and vendor relations on site.

Skills

Communication skills

Problem-solving

Teamwork

English proficiency

Education

AS/BS in IT or related field

Tools

MS365

Job description

Who we are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised atgildancorp.com.

The opportunity

The Opportunity:

The IT Support Technician is a customer service-oriented professional who provides technical support across 6 Gildan manufacturing facilities in North Carolina. The work environment is fully automated, state-of-the-art manufacturing facilities that operate on a 24/7 schedule. There are approximately 1600 employees across the division. The IT Support Technician reports to the Sr. Manager, IT Support. This role will be positioned in either our Salisbury, Mocksville, or Sanford NC facility and regular travel to other manufacturing locations is required.

The Role:

• Provide IT support to users across the division, including reviewing and completing helpdesk tickets, or redirecting tickets that require a different level or type of support.
• Maintain IT hardware and software systems to ensure Gildan standards are met.
• Maintain hardware inventories and prepare new hardware for deployment as needed.
• Support special projects or initiatives, as needed.
• Provide support to other IT teams by troubleshooting or performing operations on site when needed for maintenance tasks or problem resolution.
• Serve as a point of contact for IT related vendors at the facilities when necessary and provide support and supervision of vendors on site, as necessary.

The Requirements:

• AS or BS Degree in Information Technology/Information Systems or related field
• Minimum 3 years’ experience in related IT field
• Strong communication skills, both written and verbal
• Strong problem-solving skills
• Ability to communicate at all levels of the organization
• Strong proficiency in MS365
• Up to 50% travel will be required to help support our North Carolina based Yarn Spinning facilities. (This travel is mostly day trips and involves limited overnight travel requirements.)
• Periodically climbing ladders, operating lifts, and carrying/transferring up to 50 pounds of equipment

• Ability to work in a team-based environment
• Vision is required to perform required tasks associated with job
• Hearing is required to hear instructions, safety warnings, and other communication
• Must be able to read, write, speak, and understand English language effectively

What's in it for you

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.