Technician, IT Support

RowanEDC Partnership; Salisbury (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Publicly traded company

Mentorship and development

Attractive benefits packages

Job summary

Gildan is seeking an IT Support Technician to deliver frontline technical assistance across six NC facilities. This role operates within a fully automated, 24/7 manufacturing environment and reports to the Sr. Manager, IT Support.

Expect regular travel to Salisbury, Mocksville, Sanford, and other sites. You will handle helpdesk tickets, maintain hardware and software to Gildan standards, support special IT projects, and liaison with vendors on site.

Qualifications

• AS or BS Degree in Information Technology/Information Systems or related field.
• Minimum 3 years’ experience in related IT field.
• Strong communication skills, both written and verbal.
• Strong problem-solving skills.
• Ability to communicate at all levels of the organization.
• Strong proficiency in MS365.
• Up to 50% travel will be required to support NC Yarn Spinning facilities.
• Periodically climbing ladders, operating lifts, and carrying/transferring up to 50 pounds of equipment.
• Must be able to read, write, speak, and understand English language effectively.

Responsibilities

• Provide IT support to users across the division, including reviewing and completing helpdesk tickets, or redirecting tickets that require a different level or type of support.
• Maintain IT hardware and software systems to ensure Gildan standards are met.
• Maintain hardware inventories and prepare new hardware for deployment as needed.
• Support special projects or initiatives, as needed.
• Provide support to other IT teams by troubleshooting or performing operations on site when needed for maintenance tasks or problem resolution.
• Serve as a point of contact for IT related vendors at the facilities when necessary and provide support and supervision of vendors on site, as necessary.

Skills

Strong communication

Problem-solving

Teamwork

English proficiency

Education

AS or BS degree in IT/IS or related field

Tools

MS365

Job description

Who we are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The opportunity

The Opportunity:

The IT Support Technician is a customer service-oriented professional who provides technical support across 6 Gildan manufacturing facilities in North Carolina. The work environment is fully automated, state-of-the-art manufacturing facilities that operate on a 24/7 schedule. There are approximately 1600 employees across the division. The IT Support Technician reports to the Sr. Manager, IT Support. This role will be positioned in either our Salisbury, Mocksville, or Sanford NC facility and regular travel to other manufacturing locations is required.

The Role:

• Provide IT support to users across the division, including reviewing and completing helpdesk tickets, or redirecting tickets that require a different level or type of support.
• Maintain IT hardware and software systems to ensure Gildan standards are met.
• Maintain hardware inventories and prepare new hardware for deployment as needed.
• Support special projects or initiatives, as needed.
• Provide support to other IT teams by troubleshooting or performing operations on site when needed for maintenance tasks or problem resolution.
• Serve as a point of contact for IT related vendors at the facilities when necessary and provide support and supervision of vendors on site, as necessary.

The Requirements:

• AS or BS Degree in Information Technology/Information Systems or related field
• Minimum 3 years’ experience in related IT field
• Strong communication skills, both written and verbal
• Strong problem-solving skills
• Ability to communicate at all levels of the organization
• Strong proficiency in MS365
• Up to 50% travel will be required to help support our North Carolina based Yarn Spinning facilities. (This travel is mostly day trips and involves limited overnight travel requirements.)
• Periodically climbing ladders, operating lifts, and carrying/transferring up to 50 pounds of equipment

• Ability to work in a team-based environment
• Vision is required to perform required tasks associated with job
• Hearing is required to hear instructions, safety warnings, and other communication
• Must be able to read, write, speak, and understand English language effectively

What’s in it for you?

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Find your fit with us

We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.

#FindYourFit at Gildan and tailor the future of your own career.