Technician, IT Support

Gildan Yarns; Sanford (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Job summary

Gildan Yarns in North Carolina seeks an IT Support Technician to deliver user-focused technical support across six facilities. The role requires maintaining hardware/software to Gildan standards and coordinating with vendors on site.

The candidate should have a degree in IT/IS and at least 3 years of IT experience, with strong communication and problem-solving skills. Up to 50% travel may be required across North Carolina facilities.

Qualifications

• AS or BS degree in IT/IS or related field.
• Minimum 3 years' experience in related IT field.
• Strong communication skills, both written and verbal.
• Strong problem-solving skills.
• Ability to communicate at all levels of the organization.
• Willingness to travel up to 50%.

Responsibilities

• Provide IT support to users across the division, including reviewing and completing helpdesk tickets or directing tickets that require a different level or type of support.
• Maintain IT hardware and software systems to ensure Gildan standards are met.
• Maintain hardware inventories and prepare new hardware for deployment as needed.
• Support special projects or initiatives, as needed.
• Provide support to other IT teams by troubleshooting or performing operations on site for maintenance tasks or problem resolution.
• Serve as a point of contact for IT related vendors at the facilities and provide support and supervision of vendors on site.

Skills

Strong communication

Problem-solving

Teamwork

Education

AS/BS Degree in Information Technology/Information Systems or related field

Tools

MS365

Job description

# Technician, IT Support**The Opportunity:**The IT Support Technician is a customer service-oriented professional who provides technical support across 6 Gildan manufacturing facilities in North Carolina. The work environment is fully automated, state-of-the-art manufacturing facilities that operate on a 24/7 schedule. There are approximately 1600 employees across the division. The IT Support Technician reports to the Sr. Manager, IT Support. This role will be positioned in either our Salisbury, Mocksville, or Sanford NC facility and regular travel to other manufacturing locations is required.**The Role:*** Provide IT support to users across the division, including reviewing and completing helpdesk tickets, or redirecting tickets that require a different level or type of support.* Maintain IT hardware and software systems to ensure Gildan standards are met.* Maintain hardware inventories and prepare new hardware for deployment as needed.* Support special projects or initiatives, as needed.* Provide support to other IT teams by troubleshooting or performing operations on site when needed for maintenance tasks or problem resolution.* Serve as a point of contact for IT related vendors at the facilities when necessary and provide support and supervision of vendors on site, as necessary.**The Requirements:*** AS or BS Degree in Information Technology/Information Systems or related field* Minimum 3 years' experience in related IT field* Strong communication skills, both written and verbal* Strong problem-solving skills* Ability to communicate at all levels of the organization* Strong proficiency in MS365* Up to 50% travel will be required to help support our North Carolina based Yarn Spinning facilities. (This travel is mostly day trips and involves limited overnight travel requirements.)* Periodically climbing ladders, operating lifts, and carrying/transferring up to 50 pounds of equipment* Ability to work in a team-based environment* Vision is required to perform required tasks associated with job* Must be able to read, write, speak, and understand English language effectivelyWe want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.We thank all applicants for their interest, however, only those selected for interviews will be contacted.* Join a publicly traded company dual-listed on NYSE and TSX with great potential* Be part of a workplace where meaningful connections and teamwork are celebrated* From local to international, be ready to work alongside a diverse group of colleagues* Benefit from mentorship and continuous development opportunities* Take advantage of our attractive benefits packages### Oops!This job description is not available in the language you are looking for.