Field IT Support Technician: Break-Fix & Cert Training

Gr8ttek, LLC; City of Newburgh (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Dell/Lenovo paid certificationTraining

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused, break-fix services for client products, troubleshooting and repairing as needed while following established guidelines.

Reporting to the Territory Supervisor, you will handle service calls, communicate clearly, and ensure asset control and administrative tasks are completed accurately. A valid driver’s license and tool kit are required.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver's license
• Reliable transportation with valid registration and adequate insurance
• Must own a basic repair tool kit

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Customer service

Troubleshooting

Communication

Teamwork

Technical aptitude

Education

Technical school certification or equivalent

Job description

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused, break-fix services for client products, troubleshooting and repairing as needed while following established guidelines.

Reporting to the Territory Supervisor, you will handle service calls, communicate clearly, and ensure asset control and administrative tasks are completed accurately. A valid driver’s license and tool kit are required.