Field IT Support Technician

The Reynolds and Reynolds Company; Jacksonville (FL); On-site; USD 34,000 - 50,000; Full time

Job summary

The Reynolds and Reynolds Company is seeking a Field IT Support Technician to provide onsite installation and support for networking and computer equipment. This entry-level position involves travel to customer locations, requiring strong communication skills and a background in IT, plus a technical associates degree. A competitive benefits package is included.

Benefits

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Company vehicle for work purposes

Remote work with company equipment

Paid holidays, vacation, and sick days

Qualifications

• 1+ years of technical experience (hardware/networking)
• Ability to lift at least 50 pounds consistently
• A+ and/or Network+ certified is a plus

Responsibilities

• Perform onsite installation and maintenance support on computer equipment and printers.
• Maintain an inventory of repair parts and document work through the service tracking system.
• Travel to customer sites using company vehicle.

Skills

Good communication skills

Customer service experience

Education

Technical associates degree

Job description

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Job Description

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

Job Description

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

Some of the hardware you will be working with is as follows:

Application Servers

PC’s

Cabling

Switches

Printers

Routers

Fiber Converters

Scanners

Requirements

• Technical associates degree or equivalent work experience
• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basise
• Must be able to attend a paid training class in Texas
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Good communication skills
• Customer service experience
• A+ and/or Network+ certified is a plus
• Ability to travel, with hotel stays, up to 25% of the time
  
  

Benefits

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Working remotely with a company cell phone, laptop, and other provided home office equipment
• Paid holidays, vacation and sick days
  
  

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development, Motor Vehicle Manufacturing, and Advertising Services

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