Technician, IT Support

Davita Inc.; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the restaurant industry is looking for Help Desk Support to assist with troubleshooting and technical issues. This remote role involves collaborating with restaurant managers and IT staff, ensuring smooth operations by managing software, hardware, and network problems. A strong candidate will have an Associate degree, A+ Certification, and the ability to effectively communicate within a fast-paced environment.

Qualifications

• A+ Certification required.
• Excellent judgment for fast-paced environments.
• Experience in help desk support for PC and peripherals.

Responsibilities

• Handle technical support calls and troubleshoot issues.
• Log and monitor tickets using a ticketing system.
• Collaborate with end-users to resolve problems.

Skills

Communication

Teamwork

Self-motivation

Technical Issue Resolution

Adaptability to New Technologies

Education

Associate degree or higher in a computer-related field

Tools

Windows 7

Windows 10

Microsoft Office

Active Directory

DNS

DHCP

WINS

TCP/IP

Job description

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP, and Fuzzy's Taco Shop brands. With over 3,500 restaurants in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information, visit the company's website at www.dinebrands.com.

This role will handle incoming technical support calls or respond to requests to diagnose, troubleshoot, and resolve telecommunications, network, hardware, and software issues.

Support restaurant managers and franchise home IT staff to ensure smooth restaurant operations. The Help Desk manages software, hardware, and networking issues as they arise.

Responsibilities:

1. Use a ticketing system to log and monitor tickets;
2. Monitor problem management software and support systems for outages and pending solutions;
3. Collaborate with end-users and solution partners to resolve issues;
4. Manage project tickets for restaurants, adhering to deadlines set by project teams;
5. Follow company policies, uphold professional standards, and perform all work professionally;
6. This position is remote and can be based anywhere in the continental U.S.;
7. Salary Range: $23+/hr depending on experience

Skills & Requirements:

1. Experience with good judgment to plan and accomplish goals in a fast-paced environment;
2. Excellent communication and interpersonal skills;
3. Ability to work effectively in a team and be highly self-motivated;
4. Ability to quickly learn new technologies;
5. Provide help desk support for PC and peripheral setup, maintenance, and repair; research and resolve technical issues independently;
6. In-depth knowledge of Windows 7, Windows 10, Server 2003/2008, and Microsoft Office applications;
7. Knowledge of Active Directory, DNS, DHCP, WINS, and TCP/IP;
8. Associate degree or higher in a computer-related field such as end-user support, desktop systems, operating systems, or network management;
9. A+ Certification is required;
10. Additional certifications like Six Sigma, Project Management are a plus;

Equal Employment Opportunity Statement

Dine Brands Global supports equal employment opportunities for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, disability, medical condition, sexual orientation, or any other protected status. Employment decisions are based on qualifications, merit, and business needs.

Qualified applicants with criminal records will be considered in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Criminal history will be reviewed in connection with a conditional job offer, especially regarding roles involving technology, cybersecurity, and confidential information protection.

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