IT Support Technician Apprenticeship

Arkansas Office of Skills Development; Little Rock (AR); On-site; USD 47,000 - 48,000; Full time

Job summary

A leading consulting and back office support company is seeking an IT Support Technician. This role involves acting as the first point of contact for users needing technical assistance across multiple channels. The ideal candidate will assist with troubleshooting hardware and software issues while gaining hands-on experience in a dynamic environment.

Benefits

PTO - 3 weeks

Medical Insurance

401k

Qualifications

• Ability to work onsite and travel.
• Experience in customer service or IT support is a plus.

Responsibilities

• Provide first-level technical support to end-users.
• Install, configure, and maintain computer systems and peripherals.
• Document issues and solutions in the ticketing system.

Skills

Technical support

Troubleshooting

Communication

System maintenance

Education

Ability to work in the United States

Job description

Apprenticely is helping hire an IT Support Technician for a consulting and back office support company.

Job Summary: As an IT Support Technician, you will be the first point of contact for users who require technical assistance. You will provide support through various channels, including phone, email, and in-person, and will troubleshoot hardware, software, and network-related issues. This is an excellent opportunity for someone looking to start their career in IT and gain hands-on experience in a fast-paced environment.

What's a successful candidate look like?

• Provide first-level technical support to end-users, resolving hardware, software, and network issues.
• Respond to support tickets and inquiries promptly, maintaining clear communication with users throughout the resolution process.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist in setting up new employee workstations, including hardware and software installations.
• Perform routine maintenance and updates on systems to ensure optimal performance.
• Document issues, solutions, and processes in the ticketing system for future reference.
• Escalate more complex issues to senior IT staff when necessary.
• Assist in maintaining inventory of IT equipment and software licenses.
• Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices.
• Some travel will be required.

Requirements:

• Ability to work in the United States without a current or future need for sponsorship
• Ability to work onsite and travel
• DOT, DT

$47,000 - $48,000 a year

Benefits include:

PTO - 3 weeks

Medical Insurance

401k

What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT!

How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!

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The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30

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