IT Support Technician- Tier II-III (Contract)

Jobot Consulting; Jessup (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a global manufacturing company as an IT Support Technician (L2–L3) where you will provide advanced technical support. This role involves troubleshooting hardware and software issues, supporting end-user systems, and collaborating with IT teams to improve service delivery. The ideal candidate has strong experience in IT support with knowledge of both Windows and macOS environments, and ideally holds relevant certifications.

Benefits

Medical

Dental

Vision

PTO

Qualifications

• 3+ years of experience in a similar IT support role.
• Strong knowledge of Windows and macOS environments.
• Experience troubleshooting desktop, laptop, and printer issues.

Responsibilities

• Provide Level 2–3 technical support for desktops, laptops, and network equipment.
• Troubleshoot complex issues related to Windows/Mac OS and Active Directory.
• Manage support tickets and ensure timely resolution.

Skills

Troubleshooting

Communication

Problem-Solving

Networking Fundamentals

Education

Industry certifications (CompTIA A+/Network+, Microsoft, Cisco)

Tools

ServiceNow

Jira

Job description

This range is provided by Jobot Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.00/hr - $42.00/hr

Want to learn more about this role and Jobot Consulting? Click our Jobot Consulting logo and follow our LinkedIn page!

Job details

Great opportunity to join a global manufacturing company that is growing!

This Jobot Consulting Job is hosted by Matt Tassoni

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $33 - $42 per hour

A Bit About Us

Our client is a global leader in the building materials space!



Why join us?


Medical

Dental

Vision

PTO

Job Details

Job Description

We are seeking an experienced and proactive IT Support Technician (L2–L3) to join our team. In this role, you will be responsible for providing advanced technical support for end-user systems, network infrastructure, and business-critical applications. You will handle escalated support requests, troubleshoot hardware/software issues, and assist with the deployment, configuration, and maintenance of IT equipment and systems.

Key Responsibilities

• Provide Level 2–3 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Troubleshoot and resolve complex issues related to Windows/Mac OS, Active Directory, networking (TCP/IP, DNS, DHCP), and common enterprise applications (e.g., Office 365, VPNs).
• Willing to work independently and collaboratively as needed.
• Manage support tickets and ensure timely resolution with clear documentation in the helpdesk system.
• Support and maintain hardware/software installations, patching, imaging, and system upgrades.
• Collaborate with other IT teams to assist in the rollout of new systems, tools, and technologies.
• Maintain asset inventory and ensure systems are compliant with company policies and security standards.
• Provide remote and on-site support as needed, including user onboarding/offboarding and conference room tech support.
  
  

Qualifications

• 3+ years of experience in a similar IT support role (L2–L3 level).
• Strong knowledge of Windows and macOS environments, networking fundamentals, and ITIL support practices.
• Experience supporting and troubleshooting desktops, laptops, printers, and AV/conference equipment.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
• Industry certifications (CompTIA A+/Network+, Microsoft, Cisco, or equivalent) are a plus.
• Excellent communication and problem-solving skills; ability to work independently and within a team.
  
  

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Want to learn more about this role and Jobot Consulting?

Click our Jobot Consulting logo and follow our LinkedIn page!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Manufacturing, Machinery Manufacturing, and Computers and Electronics Manufacturing

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