Field IT Support Technician- Pennsylvania

McLane Company, Inc.; Jessup (Lackawanna County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Field IT Support Technician in Jessup, Pennsylvania! In this role, you will be the backbone of our IT operations, ensuring that all hardware and software systems run smoothly. You'll provide essential support for computers, servers, and network equipment, while also collaborating with the Home Office to resolve technical issues. This position offers the chance to work in a fast-paced environment with immediate benefits and opportunities for growth. If you have a passion for technology and a knack for problem-solving, this is the perfect opportunity for you to thrive and make a difference in our organization.

Benefits

Company paid life and AD&D insurance

Employee Assistance Program (EAP)

Medical, dental, and vision insurance

Paid holidays

Vacation time

Parental leave

Tuition assistance

Qualifications

• 3+ years of IT experience in a Windows environment is required.
• Knowledge of Cisco networking and ability to create network patch cables.

Responsibilities

• Provide technical support for computers, laptops, and network equipment.
• Install and maintain hardware and software systems.

Skills

IT Support

Cisco Networking

Microsoft Windows

Technical Support

Problem-Solving

Tools

JIRA

Microsoft Office

Security Camera Systems

Uninterrupted Power Supply (UPS)

Job description

Job Description - Field IT Support Technician - Pennsylvania (2500439)

This position is on site in Jessup, Pennsylvania. It will also cover the Burlington location.

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here’s the details:

• Day 1 Benefits available: company paid life and AD&D insurance and Employee Assistance Program (EAP).
• Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Get paid early. Get paid fast.
• Paid holidays, vacation time, parental leave, tuition assistance, and more!

DUTIES OF POSITION:

1. Provides systems analysis, support, inventory and installation of all McLane Company, Inc. hardware and software at McLane DC. Maintains documentation of all installation guidelines, and support processes.
2. Provides technical support which includes all computers, laptops, servers, data network equipment, and printers at McLane Co. Centers.
3. Responsible for the installation and support of the uninterrupted power supply, security camera systems, and badge access systems with additional technical assistance from the Home Office.
4. Resolve Microsoft Windows operating systems and Microsoft Office products related issues with assistance/direction from Home Office teams.
5. Resolve hardware issues with computers, printers, and hand wireless devices with assistance/direction from Home Office teams.
6. Resolve label printer issues.
7. Provide installation and/or upgrades of new hardware and software to the client environment, including computers, laptops, servers, data network equipment, and printers with precise directions from infrastructure team.
8. Provide installation of computers, and peripheral equipment due to upgrades, new purchases, teammate moves or hardware failures.
9. Provide technical support on enhancements of PC hardware, software, printers, security badge access systems, security camera systems and LAN/WAN at the division.
10. Follow detailed instructions for adding devices to the wireless network.
11. Provide consultation or advice from Home Office team to an individual or management about the technical issues the business is experiencing.
12. Consult with end users and management teams to determine hardware, software or system functional specifications.
13. Provide consultation or advice with the assistance from the Home Office teams to management regarding technical issues.
14. Collaborate with Home Office Network Team to maintain a stable network environment.
15. Coordinate preventative maintenance on the uninterrupted power supply (UPS). Schedule battery and system replacements with UPS vendor.
16. Work with security camera vendor for installation and maintenance.
17. Collaborate with onsite People Department for changes to access groups and levels within the badge access system.
18. Perform hardware and software inventories.
19. Provide written and verbal communication to business and IT management on the resolution of technical issues.
20. Update all divisional issues in JIRA.
21. Establish and maintain communication with the customer and management teams.
22. Assist the center with the creation of the Automation Systems restoration plan.
23. Monitor and communicate accurate downtime the division is experiencing during an outage.

MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS:

A teammate in this position must have:

1. Minimum 3 years experience in IT in a Windows environment.
2. Knowledge of Cisco networking language and equipment.
3. Ability to make a network patch cable from instructions provided.
4. Ability to follow instructions on paper or commands via a phone conference during the installation/deployment of hardware or software or while resolving a hardware or software problem.

WORKING CONDITIONS:

Warehouse environment.

Office environment.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.