Field IT Support Specialist - Travel Ready

GFL Environmental Inc.; Lutz (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

GFL Environmental is seeking a Field Support Analyst to join our IT team in Lutz, FL. The role serves as the face of IT, providing Level 2 support and acting as a liaison for end users to keep daily operations running smoothly.

Responsibilities include hands-on hardware/software support, imaging and deployment of devices, and on-site dispatch to branch offices. Travel up to 50% is required; a valid driver's license is essential.

Qualifications

• Bachelor's degree or equivalent practical IT experience required.
• 2+ years technical support in a decentralized IT environment.
• Experience handling VIP/executive escalations preferred.

Responsibilities

• Provide Tier 1-2 troubleshooting for hardware, software, printers, and peripherals.
• Assist imaging, configuring, and deploying laptops, desktops, and mobile devices.
• Travel to branch offices for on-site repairs and hardware troubleshooting.
• Manage user accounts including Active Directory and MFA setup.
• Document fixes in internal knowledge base.

Skills

Windows OS

macOS support

Google Workspace

Microsoft 365

MDM administration

ServiceNow

Hardware setup

Networking / Wi-Fi

Education

Degree or relevant certifications in Computer Science or IT

Tools

Active Directory

Job description

GFL Environmental is seeking a Field Support Analyst to join our IT team in Lutz, FL. The role serves as the face of IT, providing Level 2 support and acting as a liaison for end users to keep daily operations running smoothly.

Responsibilities include hands-on hardware/software support, imaging and deployment of devices, and on-site dispatch to branch offices. Travel up to 50% is required; a valid driver's license is essential.