Field IT Support Specialist

GFL Environmental Inc.; Lutz (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

GFL Environmental in Lutz, FL seeks a Field Support Analyst to act as IT face for end users, handling Level 2 incidents and field deployments. You will manage workstations, AD, MFA, and mobile/MDM configurations while delivering timely on-site and remote support across branch offices.

The role requires 2+ years in IT support, proficiency with Windows/macOS, Google Workspace, Microsoft 365, and ServiceNow, with up to 50% travel. Valid driver's license and US work authorization are required.

Qualifications

• Degree or relevant IT certifications required.
• 2+ years of technical support in a decentralized IT environment.
• Proficiency in Windows OS and macOS, Google Workspace, MS 365, MDM, and ServiceNow.

Responsibilities

• Provide in-person and remote IT support for hardware, software, printers, and peripherals.
• Image, configure, and deploy laptops, desktops, and mobile devices.
• Travel to branch offices for on-site hardware repairs and installations.
• Manage ticket queues and escalate to Level 2/3 with clear user context.
• Administer Active Directory, MFA setup, and mobile/MDM configuration.

Skills

Windows OS

macOS support

Google Workspace

Microsoft 365

MDM administration

ServiceNow

Networking troubleshooting

End-user support

Education

Degree or relevant IT certifications

Tools

Active Directory

Mobile Device Management

Job description

GFL Environmental in Lutz, FL seeks a Field Support Analyst to act as IT face for end users, handling Level 2 incidents and field deployments. You will manage workstations, AD, MFA, and mobile/MDM configurations while delivering timely on-site and remote support across branch offices.

The role requires 2+ years in IT support, proficiency with Windows/macOS, Google Workspace, Microsoft 365, and ServiceNow, with up to 50% travel. Valid driver's license and US work authorization are required.