Field IT Support Specialist — Onsite Tech & Growth Path

Walsh Group; La Porte (IN); On-site; USD 52,000 - 66,000; Full time

Job summary

The Walsh Group in LaPorte, IN is seeking an IT Field Support Specialist to provide daily onsite and remote technical support for project hardware, software and mobile devices. You will assist Infrastructure Project Managers with job-site setups, support video conferencing, and work with Corporate IT to implement standards while serving multiple sites across the region.

The role requires strong customer service, timely issue resolution, and the ability to prioritize tasks in a fast-paced

Qualifications

• Degree in Information Technology or related field.
• At least 2 years’ IT support experience.
• Ability to work with multiple customers including guests and partners.
• Strong follow-up skills and timely issue resolution.
• Excellent customer service etiquette and responsiveness.

Responsibilities

• Provide daily onsite and remote technical support; including network, office applications, printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job sites and other sites in the area.
• Outfit and support video conferencing as needed.
• Follow procedures and resolve Level 1 & 2 Support items per Knowledge Matrix.
• Work toward becoming Subject Matter Expert on Level 1 Support Knowledge Matrix items.
• Participate in daily huddle meetings with Corporate IT and meetings with Field IT personnel and Corporate IT Managers.
• Report weekly/bi-weekly with IT Managers to discuss issues and successes.

Skills

Customer service

IT support

Communication

Time management

Multitasking

Education

Degree in Information Technology or related field

Job description

The Walsh Group in LaPorte, IN is seeking an IT Field Support Specialist to provide daily onsite and remote technical support for project hardware, software and mobile devices. You will assist Infrastructure Project Managers with job-site setups, support video conferencing, and work with Corporate IT to implement standards while serving multiple sites across the region.

The role requires strong customer service, timely issue resolution, and the ability to prioritize tasks in a fast-paced