Field IT Support Specialist - Growth & Travel

The Walsh Group - Walsh Construction & Archer Western; La Porte (IN); On-site; USD 52,000 - 72,000; Full time

Job summary

The Walsh Group, Ltd. is seeking an IT Field Support Specialist for the Building Group in LaPorte, IN. You will provide daily onsite and remote IT support for a Mega Project, handling network, office applications, printers, and mobile devices.

Collaboration with Network Engineers and Infrastructure PM is expected to support job-site setups. Ideal candidates have a degree in IT or related field and 2+ years of IT support experience, with strong customer service and English communication skills.

Qualifications

• Degree in Information Technology or related field or relevant experience.
• At least 2 years’ experience in IT support related field.

Responsibilities

• Provide daily onsite and remote technical support; including network, office applications, printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job site.
• Outfit and support video conferencing as needed.
• Follow procedures and handle Level 1 & 2 Support KnowledgeMatrix items.
• Work toward becoming Subject Matter Expert on Level 1 Support Knowledge Matrix items.
• Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT personnel and Corporate IT Managers.
• Report weekly with IT Managers to discuss issues, successes in area of influence.
• Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the job.

Skills

IT support experience

Customer service

English communication

Diverse customers

Self-starter

Education

Degree in Information Technology or related field

Tools

Networking equipment

Video conferencing setup

KnowledgeMatrix (L1/L2)

Job description

The Walsh Group, Ltd. is seeking an IT Field Support Specialist for the Building Group in LaPorte, IN. You will provide daily onsite and remote IT support for a Mega Project, handling network, office applications, printers, and mobile devices.

Collaboration with Network Engineers and Infrastructure PM is expected to support job-site setups. Ideal candidates have a degree in IT or related field and 2+ years of IT support experience, with strong customer service and English communication skills.